Every order at nchefwear.com undergoes rigorous inspection to ensure it meets the high standards demanded by culinary professionals. Given our specialized manufacturing process for chef apparel, order processing typically requires 3-5 business days, extending to 5-7 business days during peak seasons—significantly longer than standard retail operations. Order cancellations are only accepted within 24 hours of purchase by contacting [email protected]. Beyond this period, your order enters our specialized production cycle and cannot be canceled, though our generous return window provides ample flexibility for professional chefs with demanding schedules.
We guarantee the durability and performance of our professional chef wear. You may return unworn items with original tags intact within 21 days of delivery—extended beyond standard retail policies to accommodate the unpredictable schedules of culinary professionals. For exchanges, we allow 30 days from delivery date to account for international shipping delays common with our specialized fabrics. Initiate returns through www.nchefwear.com and select your preferred exchange option. Please note: Custom-sized items and products marked "Final Sale" are excluded from returns to maintain our made-to-order quality standards.
To maintain our professional standards, all returns must: (1) Show absolutely no signs of wear, kitchen stains, or odors (2) Include all original packaging including protective garment bags (3) Feature intact security tags and labels. Our quality team performs comprehensive inspections upon receipt, focusing on fabric integrity, stitching quality, and hygiene standards. Items failing inspection will be returned to you at your expense within 14 business days, accompanied by a detailed inspection report documenting the specific condition issues.
Refunds require 10-14 business days after we receive your return—this extended timeframe accommodates our thorough quality verification process essential for professional kitchen wear. The refund amount excludes original shipping charges and any return shipping costs. For payments processed through PayPal or credit cards, allow an additional 3-5 banking days for the refund to appear in your account, as financial institutions require this processing period for security verification.
Customers are responsible for return shipping costs unless the return results from our error (incorrect or defective items). We strongly recommend using insured, tracked shipping methods—nchefwear.com cannot assume liability for return packages lost in transit. For exchange orders exceeding $300 in value, we provide prepaid shipping labels through our premium carrier partners, with costs deducted from your refund if the labels remain unused.
Report manufacturing defects or shipping damage within 7 days of delivery by emailing [email protected] with detailed photographs or videos demonstrating the issue. We will immediately arrange complimentary return shipping and prioritize replacement (subject to inventory availability) or process a complete refund including original shipping expenses. This exception to our standard policy underscores our commitment to providing flawless professional kitchen apparel.
Custom-tailored chef uniforms and special fabric treatments are considered final sale. For holiday season purchases (November 15 through December 24), the return window extends through January 15 to accommodate gift-giving schedules. Bulk orders for restaurant staff or culinary schools have separate policy arrangements—please consult your account manager. nchefwear.com reserves the right to refuse returns from customers demonstrating excessive return patterns (exceeding 40% of total orders) to maintain sustainable business practices.
For return authorization or policy clarification, contact our Professional Support Team at [email protected] (response within 48 hours). Always include your order number and photographic evidence for damaged items. Visit www.nchefwear.com for live chat assistance during standard business hours EST, specifically tailored to accommodate chef schedules across different time zones.
